Terms & Conditions

1.1 These terms and conditions apply to all quotes, offers, agreements, and work of VasteStroom (KvK 71734163), referred to below as the 'contractor', with a client, referred to below as the 'client'.

1.2 Deviations from these terms are only valid if agreed in writing.

1.3 The applicability of any purchasing or other terms of the client is expressly rejected.

2.1 All quotes and offers from the contractor are non-binding, unless expressly stated otherwise.

2.2 A quote is valid for 30 days from its date, unless another period is stated in the quote.

2.3 Quotes are based on the information provided by the client. Unforeseen circumstances that only become apparent during the work may lead to a price adjustment; the contractor will inform the client of this in advance.

3.1 The agreement is formed at the moment the client accepts the quote in writing, by email, or verbally, or at the moment the contractor starts the work at the client's request.

3.2 Obvious errors or mistakes in the quote do not bind the contractor.

4.1 The contractor performs the work to the best of its knowledge and skill and in accordance with the trade standards applicable to the work.

4.2 A stated completion period is a target, not a strict deadline, unless expressly agreed otherwise.

4.3 The client ensures the contractor has timely access to the site where the work must be carried out and that the necessary facilities, such as power and water, are available.

5.1 Work not included in the original quote is considered additional work and is only carried out after consultation with, and agreement from, the client.

5.2 Additional work is billed at the contractor's rates applicable at that time, unless a different price was agreed in advance.

6.1 The work is considered completed as soon as the contractor has notified the client that the work has been finished and the client has accepted the work.

6.2 The client is deemed to have accepted the work if no written objection is raised within 5 working days of the notification of completion, or as soon as the client puts the delivered work back into use.

7.1 Unless agreed otherwise, payment must be made within 14 days of the invoice date.

7.2 For larger assignments, the contractor may request an advance payment of up to 25% of the agreed contract sum, due on order confirmation and before work begins.

7.3 If the payment term is exceeded, the client is in default by operation of law, and the contractor is entitled to charge statutory (commercial) interest and reasonable collection costs.

7.4 Objections to the amount of an invoice do not suspend the obligation to pay.

8.1 The contractor grants a warranty of 12 months from the date of completion on the work it has carried out, unless a different manufacturer's warranty applies to certain parts or materials.

8.2 The warranty lapses if defects result from normal wear and tear, improper use, maintenance by third parties, or changes not carried out by the contractor.

8.3 A warranty claim must be reported in writing as soon as possible, and no later than 14 days after discovering the defect.

9.1 The contractor's liability for damage arising from the performance of the agreement is limited to the amount paid out in the relevant case under the contractor's liability insurance, plus the deductible.

9.2 If, for whatever reason, no payment is made under that insurance, the contractor's liability is limited to no more than the invoice amount of the relevant assignment.

9.3 The contractor is never liable for indirect damage, including consequential loss, lost profit, and missed savings.

9.4 This article does not apply to damage resulting from intent or deliberate recklessness on the part of the contractor, and does not affect the contractor's statutory liability towards consumers for defective products or tort.

10.1 The contractor is not required to fulfil any obligation if prevented from doing so by force majeure, which includes at least: illness of persons involved in the work, delays at suppliers, weather conditions that make the work impossible, and government measures.

10.2 During force majeure, the contractor's obligations are suspended. If the force majeure lasts longer than 30 days, both parties are entitled to dissolve the agreement in whole or in part, without any obligation to pay damages.

11.1 Complaints about the work carried out must be reported in writing, with reasons, to the contractor as soon as possible and no later than 14 days after discovery, via info@VasteStroom.nl or +31 6 85005076.

11.2 The contractor aims to respond to the complaint on its merits within 14 days and, if the complaint is found to be justified, to resolve it in consultation with the client.

11.3 Filing a complaint does not suspend the client's obligation to pay.

12.1 If the client is a consumer and the agreement was concluded at a distance or away from the contractor's business premises, the client has the right to dissolve the agreement without giving reasons within 14 days of concluding it.

12.2 This right of withdrawal lapses once the agreement has been fully performed, if the client has expressly requested that work begin within this cooling-off period and the contractor has informed the client in advance that the right of withdrawal lapses once performance is complete.

12.3 If the client requested prompt performance during the cooling-off period and the agreement is then withdrawn before the 14 days have elapsed, the client owes an amount proportional to the part of the assignment already performed at the time of withdrawal.

13.1 Dutch law exclusively applies to all agreements between the contractor and the client.

13.2 Disputes will preferably be resolved through mutual consultation. If no solution can be reached, the competent Dutch court has jurisdiction to hear the dispute, subject to the statutory jurisdiction rules that protect consumers.

14.1 If any provision of these terms and conditions proves to be void or is annulled, the remaining provisions remain in full force; the parties will consult to agree a replacement provision that most closely reflects the purpose of the original provision.

14.2 These terms and conditions were last amended on 31 July 2026 and may be updated by the contractor; the version in force at the time the agreement is concluded applies.